30 Day Return Policy

 

Return Instructions

30 Day Refund Privilege


HEYMEjewelry.com is dedicated to delighting you with your jewelry purchase and our services.

If for any reason you are dissatisfied with your purchase, you may return it within 30 days (of the date your order was shipped from our distribution center or purchased from a store)

for a full refund of the purchase price, excluding shipping, handling, or other additional charges.

HEYMEjewelry.com provides you with two easy methods of returning an item:

Returns by Mail

Here are the basic steps:

  1. If there is damage to an item upon delivery, call our customer service center immediately at 82-10-9249-1169 or email to heyme011@gmail.com  for assistance.
     
  2. Please read the information on your original packing slip.
     
  3. Pack the item securely. Use the original package, if possible. Enclose the original or a copy of the packing slip.
     
  4. If you do not have your original packing slip, please provide us with your name, address, phone number, email address, and order number.
     
  5. All return shipping charges must be prepaid. We cannot accept C.O.D. deliveries.
     

        For your protection, we recommend that you use FedEx or Insured Parcel Post for your return. Ship the return package to the address indicated on the packing slip:

         HEYME jewelry/ELEFUNT international  

         202HO 448-2  Bangbaedong Seochgu

          Seoul Korea 137060 

        7. Keep the Return Tracking Number from the package you are returning to ensure that the package is returned to our distribution center.

        8. You can expect a refund within 30 days of our receiving your returned product. Refund will be credited to the same form of payment used in your original purchas

Here are the basic steps:

  1. Place the item securely in the original package.
     
  2. Enclose the original packing slip with the item. If you no longer have the packing slip, bring a copy of your ship confirmation email or online purchase receipt displayed during checkout.
     
  3. All products must be returned in good condition, in original boxes, and with paperwork (such as watch instruction booklet or diamond certificate) and accessories to ensure a full credit.
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